Shipping policy

Shipping Policy – SootiSaga

Last Updated: [Insert Date]

At SootiSaga, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy below to understand how and when your products will reach you.

📦 Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

🚚 Shipping Timeline

We currently ship across India.

  • Standard Delivery: 4–7 business days

  • Metro Cities: 3–5 business days

  • Remote / Rural Areas: 6–9 business days

Delivery timelines may vary depending on courier availability, festive seasons, or unforeseen delays.

💰 Shipping Charges

  • Free Shipping for across India on all Prepaid orders

  • Cash on Delivery (COD) orders may incur an additional COD fee.

🚚 Cash on Delivery (COD)

  • COD is available on most products and locations.

  • The courier may contact you before delivery.

  • Please ensure your phone number and address are accurate for smooth delivery.

🔍 Order Tracking

  • Once your order is shipped, you will receive an email/SMS with your tracking number and courier partner details.

  • You can track your order through the link provided.

❗ Delivery Delays

Although we try our best to deliver your products on time, delays may occur due to:

  • Weather conditions

  • Courier delays

  • High-volume festive periods

  • Remote location-based delays

We appreciate your patience and support.

📦 Wrong Address / Failed Delivery

If the delivery fails due to:

  • Incorrect address

  • Customer unavailable

  • Phone number unreachable

…the package will be returned to us. Re-shipping charges may apply.

🌍 International Shipping

  • Currently, we do not offer international shipping.

  • We are working to make this available soon.

📞 Need Help?

For any shipping-related queries, feel free to contact our support team:

Email: support@sootisaga.com